GoDurham is committed to ensuring that every person can participate in — and no one is denied — the benefits of its services on the basis of race, color or national origin, in accordance with Title VI of the Civil Rights Act of 1964, as amended. Any person who believes he or she has been subjected to discrimination under Title VI may file a complaint with GoDurham.

The complaint must be in writing and submitted to GoDurham's Title VI Coordinator within one hundred eighty (180) days following the date of the alleged violation. If information is needed in another language, please call the telephone number below.

A complainant may file a complaint directly with the Federal Transit Administration (FTA) by filing with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor - TCR, 1200 New Jersey Ave., SE Washington, DC 20590.

​Title VI Complaint Procedures

Title VI of the Civil Rights Act of 1964 provides that no person shall, on the grounds of race, color or national origin, including the denial of meaningful access for Limited English Proficient (LEP) persons, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.

Any person who believes that they have been subjected to discrimination may file a written complaint with GoDurham's EEO/DBE office. The complaint must be filed no later than one-hundred eighty (180) days after the alleged incident.

The complainant may submit a written statement or complete the Title VI Complaint Form on GoDurham's website. The complaint should include the following information:

  • The complainant's name, mailing address, telephone number, email address, etc.
  • Describe how, when, where, and why the complainant believes he or she was discriminated against. Include the location, names, and contact information of any witnesses.
  • Include any additional information the complainant considers relevant to the complaint.
  • The complainant's signature and date.

Once the complaint is received, the EEO/DBE office will review to determine if it has jurisdiction. The complainant will receive an acknowledgement letter informing him/her whether the complaint will be investigated by our office. In the event the EEO/DBE office has jurisdiction an investigation will begin within fifteen (15) working days of receipt of complaint.

The EEO/DBE office will contact the complainant in writing no later than thirty (30) working days after receipt of complaint for additional information, if needed to investigate the complaint. If the complainant fails to provide the requested information within fifteen (15) days, the EEO/DBE office may administratively close the complaint. A case can be administratively closed also if the complainant no longer wishes to pursue the complaint. The EEO/DBE office will complete the investigation within ninety (90) days of receipt of the complaint.

A written investigation report will be prepared by the investigator. The report shall include a summary description of the incident, findings and recommendations.

The Chief Financial Officer (CFO)/Director of Administrative Services will review the report. After the CFO reviews the report, one of two letters will be issued to the complainant: a closure letter or a letter of finding (I-OF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff member or other actions will occur. If the complainant wishes to appeal the decision, she/he has fifteen (15) days after the date of the closure letter or the LOF to do so.

The complaint may be emailed, mailed or faxed to the following address:

GoDurham | Durham, NC 27704 | 919-560-1535

A person may also file a complaint directly with the Federal Transit Administration Office of Civil Rights Attention:

Title VI Program Coordinator 

East Building | 5th Floor – TCR 1200 New Jersey Avenue, SE Washington, DC 20590 | (888) 446-4511

Please provide:

  • A summary of your allegations and any supporting documentation.
  • Sufficient details for an investigator to understand why you believe the public transit provider has violated your rights, with specifics such as names, dates and times of incidents, route numbers, witnesses, and any other information that would assist in the investigation of the allegations.
  • Any related correspondence from the transit provider.
  • Please sign complaint, as the FTA cannot accept without a signature.

Title VI Complaint Forms

English Complaint Form

Spanish Complaint Form

GoDurham will provide appropriate assistance to complainants who are limited in their ability to communicate in English. Spanish language assistance services are available free of charge.