GoDurham Public Meeting Summary
Wednesday, August 5, 2026

 

The meeting began with General Manager Ashley Cole welcoming all attendees. Cole shared information regarding the upcoming Service Changes for Routes 4 and 4B, effective August 22, 2026. Both routes routes will operate every 15 minutes, Monday through Saturday, from 7:00 a.m. to 7:00 p.m. For the first time, Route 4B will provide all-day service instead of operating only during the afternoon hours.

Matt Wrenn, Director of Operations
Matt Wrenn did not have any updates to share at this time.

Tara Walton, General Manager of GoDurham ACCESS
Tara Walton did not have any formal updates but answered questions regarding GoDurham ACCESS and its use of artificial intelligence.

Brenda Jones, Senior Director of Customer Engagement and Marketing
Brenda Jones provided information on the community outreach events and activities in which GoDurham will participate throughout August.

Sean Egan, City of Durham Director of Transportation
Sean Egan provided the following updates:

  • GoDurham will remain fare-free through June 30, 2027.
  • June 2025 recorded the highest ridership, and current trends indicate that ridership may be even higher in 2026.
  • In East Durham, Route 3 operates four times per hour along Holloway Street, while Route 16 operates twice per hour. Together, these routes provide frequent service approximately every 10 minutes along the corridor.
  • Central Durham is experiencing tremendous growth along the corridor connecting The Village, Downtown Durham, Duke University, and Erwin Road.  The central corridor averages approximately 6,000 passenger boardings per day. Routes 3, 6, 11, and 11B are GoDurham’s highest-ridership routes. Together, these routes provide riders with access to employment, healthcare, education, and other essential destinations.
  • GoDurham is planning to retire its oldest buses and replace them with newer vehicles, which is critical to support the system’s continued growth.
  • The Durham Station renovation project is approximately halfway complete. The main platform is expected to reopen within the next few months.
  • GoDurham will be upgrading its maintenance facility to accommodate 60-foot accordion buses in the future.
  • A new GoDurham ACCESS facility will provide additional space to expand its fleet and operations. Construction is expected to be completed in June 2028.

 

Meeting adjourned: 6:15pm