The GoDurham Connect Program is an innovative, on-demand transportation service designed to provide more flexible, convenient transit options for Durham residents, especially in areas currently underserved by public transportation.
GoDurham Connect is a microtransit program relying on technology to offer on-demand rides within specific service zones. Unlike traditional fixed-route bus service, microtransit uses smaller vehicles, such as shuttles or vans, allowing routes and schedules to be more adaptable to riders’ needs. A rider can request a trip to and from any location within the designated service zones without using a public bus stop.
The GoDurham Connect Program provides door-to-door, same-day ride services within two designated service zones: East Durham and North Durham. Enter an address into the interactive map to see if it is within a service zone, or click here to view the map at full size.
GoDurham ACCESS riders can book, track, cancel and receive real time updates about their scheduled rides with the GoDurham ACCESS app. Visit godurhamtransit.org/mobile-booking for instructions on how to access the Apps and book your ride today!
For any questions or assistance regarding the GoDurham Connect Program, please call 919-560-1551.
Frequently Asked Questions:
Q: How Do I book a trip?
There are three (3) ways to book a trip.
- Use the GoDurham ACCESS App for smartphone users:
- For iPhone users: Open the App Store and search for GoDurham ACCESS (https://apps.apple.com/us/app/godurham- access/id6504254536)
- For Android users: Open GooglePlay and search for GoDurham ACCESS (https://play.google.com/store/apps/details?id=com.sparelabs.platform.rider.godurham&pcampaignid=web_share
2. Use the Rider Web application on your computer: https://spare-rider-godurham-production.vercel.app.
3. Call a reservationist at (919) 560-1551.
Q: When is GoDurham Connect offered?
The days and hours of operation are Monday through Sunday 07:00 - 20:00 (7:00 am - 8:00 pm) Please note, GoDurham’s holiday service schedule will be observed and can be viewed here: GoDurham Holiday Hours | GoDurham
Q: I use the GoDurham ACCESS ADA Paratransit service, can I also use GoDurham Connect?
Yes. You may use the Microtransit Service to book a trip within one of the Zones. Trips must begin and end within the same Zone.
Q: Do I pay for the ride?
No. Riders have access to up to 60 fare-free trips per month. The GoDurham Microtransit Service is provided fare free through June 30, 2025 and the elected officials may choose to extend the fare free service.
Q: Can I book multiple trips in advance?
Yes. Advanced trips can be booked up to three (3) days in advance.
Q: Is there a maximum number of people that I can book a trip for?
Yes. Users can schedule a single trip for up to three (3) individuals by using the app or online link. Groups larger than three (3) can book by calling (919) 560-1551.
Q: Do I need to bring my own car seat when I book a ride with my child?
Yes. You are required to follow North Carolina Child Passenger safety laws for children riders. Information is available here https://www.buckleupnc.org/occupant-restraint-laws/child-passenger-safety-law-faqs/ and you must bring the appropriate car seat or booster seat for the child.
Q: Where do I need to go to be picked up?
The Microtransit Service is a curb-to-curb service, you will be picked up on the curb or sidewalk in front of the location or address you requested. You don’t need to go to a bus stop or another gathering spot.
Q: How do I connect to the GoDurham bus service?
The North Durham Microtransit Service Zone includes connections to Routes 6, 4, and 1 of GoDurham bus service that runs every 30 minutes, providing convenient access to destinations north of Horton and Hebron roads. Use the smartphone App to select a bus stop location as the destination for your trip.
The East Durham Microtransit Service Zone is centered around the Wellons Village transit hub and the Zone is served by GoDurham Bus Routes 3, 3B, and 3C, with bus service every 15 minutes. Use the smartphone App to select a bus stop location as the destination for your trip.
Q: Can I provide feedback on my trip?
Yes. At the conclusion of your trip, the smartphone App will prompt you to rate your trip. All feedback is reviewed to ensure the Microtransit Service meets rider expectations